NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
So, I updated the firmware with the supplied update. I hope it fixes my issue but I am not encouraged. I applied the firmware and after router came back up I had no Internet access! Internet light was amber on the router. Status page showed no IP. I waited about five mintes and rebooted the router. Same think. I then remooted the moden and router and got back on line. We shall see.
Thanks for the updates guys, hope it works for you.
Xenos8 - sometimes installing firmware can take longer than expected. Either way, you're back online with the new firmware installed, so all good.
I think my X6S was causing the problems. I had no issues when it was removed from the equation. Now, I'll be testing out a mesh system as an AP for my XR500. We'll see how this goes.