NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 Lockup. ( disconnect? )
OK for the first time the router died. It's been running continuously for maybe a week. I came to it in the morning and it was dead. Funny thing is that the wireless was even switched off. It was onl...
Thre maybe possible issue with the XR handling PPPoE if you have your modem bridged:
https://www.draytek.co.uk/products/business/vigor-130
Something you can try to see if the XR continues to hang. Set the modem back to Un-Bridged mode and let the modem handle the PPPoE connection. Set the XR back to Dynamic or DHCP on the WAN port. Set up an IP address reservation ON the modem for what it gives the XR router. Input this IP address into the modems DMZ. Save settings and then I would power OFF the modem and XR for 1 minute, then power ON the modem and let it sync, then power ON the XR router.
See if the XR router continues to hang. If so, then I would get the XR replaced or contact NG support and let them know whats going on with the XR router.
As far as I am aware its not a router. It actually states its not in the manual. And certainly I set nothing when I was using it. It's not set in bridge mode becuase it's always in bridge mode.
But why would this cause the XR to hang anyway? I mean it was running perfectly for 14 days then bam, gone. What suddenly changed?
Well the modem can be un-bridged I believe and handle the PPPoE connection instead of being in bridge mode. Something to try. A reason to try this is to see if the XR router does this in DCHP mode vs PPPoE.
Where is the XR placed? Does it have good air ventilation? I keep a laptop cooler under my router all the time for added cooling.
What channel modes are you using? Auto or manual?
Any other wifi neighbors around? Of so, how many?
I rarely use the wifi and I just let it set itself up, but for the last week it's been disabled via the switch on the front of the router.
The only devices connected to it have been hard-wired.
It's been running for about 14 days without any problems. I was actually waiting for the next firmware before I set up any prioritisation so it's really un-configured and I haven't messed with anything at all.
It really is disturbing that it would lock up when only hard-wired.
But honestly I think I am going to return it tomorrow. My window for returning it is disappearing and I have just lost confidence in it as a product. I really do like the operating system, it's great, but I can't have it locking up like this. I mean it's not as though it's really busy becuase it's not! I can live with the other problems but I can't live with random lock-ups. I really do appreciate your help, but... I do not want to go down the route of accepting a product with so many issues.
Understand.
I can only surmized that ther maybe a problem in PPPoE handling between the XR and modem. Would have to try the modem handling PPPoE and XR handling DHCP to test and you would need a bit more time.
Good Luck with your next router.