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Forum Discussion
maxgro
Jan 10, 2020Guide
XR500 not letting NAS connect properly to the internet
Hi all, I found out that my NAS isn't working properly anymore since I changed from an R7800 (X4s) to the XR500. I have a WD MyCloud EX2 Ultra NAS which has an AppStore, there the apps no longer ...
- Feb 11, 2020
I'll be interested to hear the results of that test.
maxgro
Feb 10, 2020Guide
I tried that, nothing worked anymore after that. I called my ISP they sent me a FritzBox with Fiber optic port to test. I will try it tonight. If it will work I will RMA the router.
So far I contacted Netgear support --> Did not resolve the problem
Western Digital Support --> Did not resolve the problem
In the end, WD blames Netgear and Netgear blames WD:
Called my ISP and explained the problem --> connection looks good, but they said that my router sends some weird logs (must be DumaOS). The ISP offered a free test router to find out if it's a NAS or Router issue.
In the end, WD blames Netgear and Netgear blames WD.
Netduma_Alex
Feb 11, 2020NetDuma Partner
I'll be interested to hear the results of that test.