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Forum Discussion

gunengraver's avatar
gunengraver
Aspirant
May 15, 2024

Re: XR500 randomly drops internet throughout the day

I can't be that it's 5/2024 and there is still no fix, what's gives netgear!
Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
May 17, 2024
Set reserved IPs for your devices and that should help to resolve it
  • gunengraver's avatar
    gunengraver
    Aspirant
    May 17, 2024
    would that be for all devices or for wired only? i have at least 70 devices, I'd have to do that for each one? Netgear really dropping the ball here.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 17, 2024

      Can you give more details? What does randomly drops internet mean? 

       

      What Firmware version is currently loaded?
      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
      Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

       

      Is the top Internet LED turning AMBER when this happens? 

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      May 17, 2024
      Ideally yes as I believe it's to do with DHCP and we have seen it help for other people but that is a lot of devices so I can see why you wouldn't want to do that. Unfortunately it's the only solution I know of currently