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Forum Discussion

gunengraver's avatar
gunengraver
Aspirant
May 15, 2024

Re: XR500 randomly drops internet throughout the day

I can't be that it's 5/2024 and there is still no fix, what's gives netgear!
Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
May 17, 2024
Set reserved IPs for your devices and that should help to resolve it
gunengraver's avatar
gunengraver
Aspirant
May 17, 2024
would that be for all devices or for wired only? i have at least 70 devices, I'd have to do that for each one? Netgear really dropping the ball here.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 17, 2024

    Can you give more details? What does randomly drops internet mean? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Is the top Internet LED turning AMBER when this happens? 

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    May 17, 2024
    Ideally yes as I believe it's to do with DHCP and we have seen it help for other people but that is a lot of devices so I can see why you wouldn't want to do that. Unfortunately it's the only solution I know of currently