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Forum Discussion

eli5539's avatar
eli5539
Tutor
Oct 02, 2022
Solved

XR500 Security

When I am attempting to log in I am asked 2 security questions. When I enter them I get a message that says these are incorrect. How can I correct this
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Oct 02, 2022
    Good advice above, I think your only move here is to go ahead and do a factory reset
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Oct 03, 2022
eli5539 wrote:
Is there anyway I can back up my home network before doing a factory reset.

Yes if you can access the browser graphical user interface (GUI).

 

If you can't, then the answer is no.

 

Next time you set the thing up, first create a backup.

 

 

 

 

eli5539's avatar
eli5539
Tutor
Oct 03, 2022
Yes lesson learned. The security passwords should have worked and I know they are correct as I had them written down. Oh well thanks everyone for your help