Forum Discussion

Talontedd's avatar
Talontedd
Apprentice
Jan 10, 2019

XR700 Periodic WAN disconnects (still) on latest v1.0.1.8

Here to report same issue occurring for me with v1.0.1.2 and v1.0.1.8 firmwares.  Both exhibit periodic dropping of WAN side connection, typically every 5-10mins.  No lights change color, from outsid...
Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Jan 15, 2019
Chase them up on it and also if you give us the ID we can chase them as well
ExpLiciTSainT's avatar
ExpLiciTSainT
Guide
Jan 15, 2019

Netgear support is working with my at the moment, and I have some testing to do later tonight. Hopefully the fix will work.

  • Talontedd's avatar
    Talontedd
    Apprentice
    Jan 15, 2019

    ExpLiciTSainT .  I am interested to know what they are having you test!  Maybe send in message if you do not want to post in this thread.  I am more than willing test things and give input to support team.

  • ExpLiciTSainT's avatar
    ExpLiciTSainT
    Guide
    Jan 15, 2019

    I had to accept a EULA and I admit I didn't read it very well. I don't think there was an NDA, but it's basically a beta firmware. I just uploaded it and I am testing it now.

  • ExpLiciTSainT's avatar
    ExpLiciTSainT
    Guide
    Jan 15, 2019

    The beta firmware failed to work. Rolling back to the .20 version. Seems good so far.

  • Altsai's avatar
    Altsai
    NETGEAR Expert
    Jan 15, 2019

    Since beta FW does not work for you, my suggestion to you is to file a ticket to support team to check your case (without IPv6 disable), maybe arrange remote debugging or collect more debugging log to figure out what the issue is