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nuubje006's avatar
nuubje006
Star
Mar 26, 2020

XRM570 Nighthawk Pro Gaming completely disconnects from the network

    Hello,   Since 2 weeks now I have been having some minor issues (lag). Already called my provider and they did not see any issues. Then I started having disconnects for extended periods of ti...
Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Mar 26, 2020
Could you clarify a little if possible please - When it disconnects does it occur on all devices including those wired and those connected wirelessly? If it is just wireless devices, remove the extender and connect them direct to the router wifi do they continue to disconnect? When you're trying to access the interface are all those devices you've tried connected to the extender or are some connected directly?
mastermonopoly's avatar
mastermonopoly
Aspirant
Mar 26, 2020

I am running into the same issue recently, so I can provide the details I am seeing on my end.

 

When the disconnect issue happens, all devices disconnect (both ethernet and WiFi).

The lights will stay on as if nothing happened, but no devices can connect.

After connecting directly to the router via a wired Ethernet connection, I cannot connect to the router in any way (router IP is not found).

For me currently, it occurs 2-3 times a day, typically during high load times. It allows devices to reconnect after about 2-3 minutes.

 

Firmware is up to date. Running R7000 AC1900 WiFi Router.

 

Logs from around the time of the failure are below:

 

[Admin login] from source 192.168.1.16, Thursday, Mar 26,2020 11:25:30
[Admin login] from source 192.168.1.16, Thursday, Mar 26,2020 11:25:13
[DHCP IP: (192.168.1.16)] to MAC address A0:51:0B:6E:B6:FD, Thursday, Mar 26,2020 11:24:43
[DHCP IP: (192.168.1.15)] to MAC address 38:30:F9:17:56:7C, Thursday, Mar 26,2020 11:24:05
[DHCP IP: (192.168.1.14)] to MAC address 70:1C:E7:8C:05:AA, Thursday, Mar 26,2020 11:23:52
[DHCP IP: (192.168.1.13)] to MAC address 9C:30:5B:BD:18:ED, Thursday, Mar 26,2020 11:23:22
[DHCP IP: (192.168.1.11)] to MAC address E8:D0:FC:ED:C4:EB, Thursday, Mar 26,2020 11:23:20
[DHCP IP: (192.168.1.5)] to MAC address D0:13:FD:6F:BC:43, Thursday, Mar 26,2020 11:23:14
[DHCP IP: (192.168.1.7)] to MAC address CC:3D:82:90:C5:18, Thursday, Mar 26,2020 11:22:55
[Time synchronized with NTP server] Thursday, Mar 26,2020 11:22:50
[Internet connected] IP address: 192.168.0.91, Thursday, Mar 26,2020 11:22:49
[Internet disconnected] Thursday, Mar 26,2020 11:22:48
[USB device attached] The USB storage device TOSHIBA External USB 3.0 (Thomas Backup Drive) is at Thursday, Mar 26,2020 11:22:48
[DHCP IP: (192.168.1.10)] to MAC address 0C:72:D9:42:DF:6F, Thursday, Mar 26,2020 11:22:46
[DHCP IP: (192.168.1.9)] to MAC address F0:18:98:87:92:FB, Thursday, Mar 26,2020 11:22:45
[DHCP IP: (192.168.1.8)] to MAC address D8:49:2F:B7:82:42, Thursday, Mar 26,2020 11:22:45
[DHCP IP: (192.168.1.9)] to MAC address F0:18:98:87:92:FB, Thursday, Mar 26,2020 11:22:45
[DHCP IP: (192.168.1.6)] to MAC address F0:5C:77:1C:96:CF, Thursday, Mar 26,2020 11:22:44
[DHCP IP: (192.168.1.8)] to MAC address D8:49:2F:B7:82:42, Thursday, Mar 26,2020 11:22:44
[DHCP IP: (192.168.1.4)] to MAC address 24:5A:B5:AB:08:19, Thursday, Mar 26,2020 11:22:44
[DHCP IP: (192.168.1.6)] to MAC address F0:5C:77:1C:96:CF, Thursday, Mar 26,2020 11:22:44
[DHCP IP: (192.168.1.4)] to MAC address 24:5A:B5:AB:08:19, Thursday, Mar 26,2020 11:22:42
[DHCP IP: (192.168.1.12)] to MAC address E8:D8:19:E6:8A:BD, Thursday, Mar 26,2020 11:22:36
[DHCP IP: (192.168.1.3)] to MAC address 00:9D:6B:28:6E:B6, Thursday, Mar 26,2020 11:22:29
[DHCP IP: (192.168.1.2)] to MAC address D4:F5:47:29:4E:BC, Thursday, Mar 26,2020 11:22:27
[Initialized, firmware version: V1.0.9.88] Thursday, Mar 26,2020 11:22:26