NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Rebooting XR500 will not connect to internet
Purchased router in May 2020. XR500 & Arris SB6190... When rebooting network (whether for performance based or firmware update or power outage) I must unplug hardwired Ethernet connections prior to th...
Hey,
Could you explain this a little further? Do you mean that you will not have an internet connection over these devices when the router comes back up again?
If there were any other issues you experienced that caused you to give up on DumaOS, just let us know and we'd be happy to help.
- So yes no internet upon a reboot of the router. To ensure that the router will reboot with internet I must disconnect the hardwired devices I have connected, then allow the router to reboot. I have tried removing 1 Ethernet connection at a time and rebooting to see if it was a specific device, this does not matter. I have my PC and an Linksys gigabit switch hardwired to the router. Removing one or the other does not change the outcome. Remove both and it will reboot with internet. (Note* I tried an Ethernet cable not connected to any device, same result not internet upon reboot). I also have Wemo and Philips hue devices that have intermittent issues, mainly app being able to connect to the devices.
DumaOS issue, I finally found settings that worked well with my area for server connections while gaming. Then I started having problems with my Ring devices not staying connected or my app not being able to connect and see a camera. Disable Duma no consistent problems with Ring. Also adjusting priority or bandwidth induces lag on my gaming pc.
The router is setup for Auto Connect between 2.4/5. I have previously tried separating the bands but saw no change in device performance.- When you're disconnecting the devices are you also disconnecting the ethernet cable connecting the router to the modem? If you reboot the modem just after you reboot the router (devices connected) does the internet come back up? Just to clarify, you're referring to disabling QoS completely? If so re-enable it and instead disable DumaOS Classified Games and any manual rules on Traffic Prioritization and see if it still works. How were you prioritizing the PC previously? For those devices I would advise disabling Smart Connect - you can try adjusting the co-existence option and I would suggest using a WiFi analyzer to find the least congested channel and change to that.
- Rebooting network process.
Unplug power to both modem and router.
Disconnect Ethernet on LAN port 1&2.
Plug in modem, wait for led to turn to appropriate colors to signify service has been established.
Wait an additional 2-3 minutes
Plug in router to power await internet to flow through the gateway, test on cell phone to see it working.
Plug in Lan 1&2. (If I were to leave LAN 1&2 plugged in during this reboot process end result is no internet. This is flawed to me, if power goes out and system reboots upon power restored I will have no internet till I reboot with above listed sequence.). I did a test one day with the lab port and rebooting, I disconnected my two ethernet cables and then connected and unused cat 6 cable to the router on port 1 and then again on port 4. With this cat 6 cable connected to the router and nothing else I still had the same result with rebooting which was not active internet from the router. The modem was good but the router failed to see internet. Maybe I have a compatibility with my Arris SB6190, but as many networks as I have hooked up over the years I have not experienced this before. First time for everything in tech though.
I will test the DumaOS later, at this time it is not paramount to me. I would rather solve the rebooting and device dropping from WiFi randomly first. I am not home most of the week and with online schooling happening at the home I need the network to not be a hassle for my wife (as it was this morning).
