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Forum Discussion
SturmButcher
Mar 30, 2019Aspirant
Region Lock how to change it FW version 2.3.2.40
I am from Chile(South America), I searched in the forums how to change the Region Lock but I didnt undertand how to do it via telnet.... the router was bought through Amazon.com, I have been facing a...
Netduma_Jack
Apr 02, 2019NetDuma Partner
I think NETGEAR have the region lock in place to stop you adjusting WiFi to illegal levels, espeically in the US.
What are you trying to do exactly? What does having the region set to US prevent you from doing?
- schumakuApr 02, 2019Guru - Experienced User
Netduma_Jack An FCC router does offer the wrong channel set for Chile (and many other states in South America):
When I have it right in my grey cells:
Chile (CL) 2.4 GHz 1..13, 5 GHz 36...64, 149...165
FCC 2.4 GHz 1..11, 5 GHz 36..64, 100...165
===
There is however more pun in the air.
European and Swiss authorities can (and will do if they find such units on imports by business or private parties) seize such products, and fine the importer (heavily!) - which isn't Amazon or Netgear then.
Netgear does obviously not want to burn their fingers selling products to the FCC market - thus these units sold in North America are not the common "world-wide" models which are sold with localised power supplies e.g. to Europe as XR500-100EUS - but locked down hard to the FCC resp. US and Canadian regulatory specs, and designated XR500-100NAS - all the wireless devices with the -[nnn]NAS are FCC units, and locked down.
SturmButcher wrote:
I am from Chile(South America), ...I found terrible that netgear block this since amazon is selling products all over the world not just USA...
It's interesting that Amazon does not leave a word on the certification - even if they mark products as "Eligible for Shipping to ..." pre-charging the estimated cost of duties and taxes (VAT, customs, handling) - the importer will still be the person or the business who is supposed to be the receiver.
No word here, they just refer that the "responsible for compliance with all export laws of that country or regions." Matter of fact, the customer is in charge for the compliance on the import already.Complain to Amazon.com please - especially if the device is sold by Amazon. Wonder what they will come back with ... On one hand, they ruin lots of small local businesses and retailers, and on the other hand ... figure.
- SturmButcherApr 02, 2019Aspirant
as schumaku said it will not work perfeclty, in fact I have heavily disconnections on my wifi every day, which is really bad...I cant return the product because I have to pay the shipping which cost much more than the product itself, you should provide a firmware for south america because lock in it is not good for consumers, specially if you sell trough amazon and they sell it worldwide...
- schumakuApr 02, 2019Guru - Experienced User
Again, I'm not Netgear, so I don't know how and if Netgear does business in the South Americas. Some countries like Brazil are very difficult to deal with, putting up extremely high taxes on the products, unless some major parts of the production and the assembly in done within the country.
As I mentioned before, most world-wide markets receive wireless model variants with worldwide code inside (the firmware is the same - the details are taken from the product factory config!) so the legislation (== country of deployment) can be selected.
- Netduma-FraserApr 02, 2019NetDuma PartnerI'd suggest you contact Netgear directly here: http://support.netgear.com/ by creating a ticket or through phone. Explain the issue you're having and they should be able to guide you through changing your region via Telnet.