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Forum Discussion
MyXR1000isBroke
Jul 21, 2022Aspirant
Router failing to connect to NTP server along with a DHCP issue
I am having this same problem with router failing to connect to NTP server along with a DHCP issue. When I went to factory restore my xr1000 router I got a pop-up message saying that I'm on "fixed" i...
- Aug 04, 2022Warranty claim has now been requested. Claim is open. My router has been unplugged and unusable for days as I'm too scared to use at this security breach guest network exposed as unsecured, unlocked network showing up in my Wi-Fi network list to choose from and connect to for all hackers or weirdo neighbor stealing my wifi alike! This is horrible and scary knowing all my expensive and all newer in past 2 years Apple devices are all vulnerable using this router. I'm done.
Thanks for all the help anyways, you are the only one that has made any effort at this point to listen, respond in actually trying to help me. I appreciate you and your time - Cyber high-five!
Netduma-Fraser
Jul 23, 2022NetDuma Partner
I've not encountered anyone else with these types of issues, you would need to get in touch with Netgear directly about the warranty, it's not something I can specifically advise on. Given it's persisting through factory resets it's possible there is an issue in the boot process, in which case you could try re-upgrading using the TFTP method which bypasses the boot process and any issues there, then once done perform a factory reset for the freshest install possible. If it's still happening after that then I suspect it is faulty and would suggest you do pursue the warranty route.
https://kb.netgear.com/000059634/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-from-the-Microsoft-Windows-Command-Prompt?article=000059634
https://kb.netgear.com/000059634/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-from-the-Microsoft-Windows-Command-Prompt?article=000059634
MyXR1000isBroke
Aug 04, 2022Aspirant
Warranty claim has now been requested. Claim is open. My router has been unplugged and unusable for days as I'm too scared to use at this security breach guest network exposed as unsecured, unlocked network showing up in my Wi-Fi network list to choose from and connect to for all hackers or weirdo neighbor stealing my wifi alike! This is horrible and scary knowing all my expensive and all newer in past 2 years Apple devices are all vulnerable using this router. I'm done.
Thanks for all the help anyways, you are the only one that has made any effort at this point to listen, respond in actually trying to help me. I appreciate you and your time - Cyber high-five!
Thanks for all the help anyways, you are the only one that has made any effort at this point to listen, respond in actually trying to help me. I appreciate you and your time - Cyber high-five!
- Netduma-FraserAug 04, 2022NetDuma PartnerSorry to hear that but hopefully you'll get it all sorted through the warranty. You're very welcome!