NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Router to work with TCL Roku enabled TV
Hello,
I am trying to set up my new XR500, it is some what slow on most my wifi devices ( phones, tv's, ect non gaming devices) but they do work. My main problem currently is that when I have ...
the modem I have was provided my spectrum it is an Arris model TM1602A, it is a stand alone modem. Spectrum offered a sperate router but i decided to go with the xr500 so i do not think there is a double nat issue. I believe the Prime video issue is something to do with Prime Video and the Xr500 Router bc everything else works on my TCL tv but Prime and i have even hard wired the tv to the XR500 router to see if it was a wifi issue and it still does not load.
the exact error I am getting on Prime is "internet Connection Error"
even my LG tv is running Prime Video Slow. It use to open fast on my old internet with that modem/router combo from Windstream and i was only running 40 MBPS internet then. i have since upgraded to Charter Spectrum 400 MBPS package.
i do believe it has to do with the xr500 settings.
like i was saying all my wifi devices are running slow( non gaming devices) but my gaming computer is running great at the full 400 mbps speed.
Hi shawn, go to Settings > WAN Setup and make sure "Disable IGMP Proxying" it unticked. Does that resolve your issue?