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Forum Discussion

Eribos_'s avatar
Eribos_
Tutor
Nov 29, 2018

Rx700 internet drops, bad packet loss

Hello everyone, Any help is greatly appreciated. I've have researched as much as I think I can at the moment for trouble shooting the rx700. I have already updated the firmware. The WiFi is pretty mu...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 29, 2018

Is Smart Connect enabled? 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

Is Beamforming Enabled? MiMo? 

 

What FW version is currently loaded? 

Eribos_'s avatar
Eribos_
Tutor
Nov 29, 2018
I will look and try this tonight when I get home. Thank you for the info.

I have 3 other neighbors with WiFi.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 29, 2018

    Do also see issues when testing wired with packet loss? 

     

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Nov 29, 2018
      Also can you give us an idea of what speeds you pay for and if you've put them into Anti-Bufferbloats settings? An often overlooked cause is the ethernet cables, are they old? If so they could be faulty.
      • Eribos_'s avatar
        Eribos_
        Tutor
        Nov 29, 2018
         
         
         
        Netduma-Fraser, I'm currently going through xfinity
         
         with 400mbps DL / 10mbps UL. I have not put them into Anti-Bufferbloats. all my cables are under a year old and look good.
    • Eribos_'s avatar
      Eribos_
      Tutor
      Nov 29, 2018

      FURRYe38

       

      Yes I still have packet loss when wired.