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Forum Discussion

Tutor

Nov 29, 2018

Rx700 internet drops, bad packet loss

Hello everyone, Any help is greatly appreciated. I've have researched as much as I think I can at the moment for trouble shooting the rx700. I have already updated the firmware. The WiFi is pretty mu...

Tutor

Nov 29, 2018

I will look and try this tonight when I get home. Thank you for the info.

I have 3 other neighbors with WiFi.

Guru - Experienced User

Nov 29, 2018

Do also see issues when testing wired with packet loss?

Netduma-Fraser
NetDuma Partner
Nov 29, 2018
Also can you give us an idea of what speeds you pay for and if you've put them into Anti-Bufferbloats settings? An often overlooked cause is the ethernet cables, are they old? If so they could be faulty.
- Eribos_
  Tutor
  Nov 29, 2018
  
  Netduma-Fraser, I'm currently going through xfinity
  
  with 400mbps DL / 10mbps UL. I have not put them into Anti-Bufferbloats. all my cables are under a year old and look good.
  - FURRYe38
    Guru - Experienced User
    Nov 29, 2018
    Possible you may have a bad unit.
    
    If you factory reset everything and test again right after setting up and using wired and still have issues. I would get the unit replaced.
    
    Do you see this when directly connected to the ISP modem?
Eribos_
Tutor
Nov 29, 2018
FURRYe38

Yes I still have packet loss when wired.