NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
serial number or ssid already registered
i bought a refurbished (amazon renewed) xr500 on amazon and i now know that because of that it has already been registered making it completely useless even if i plug it in it will mess up my nat-type...
to specify/clarify , when i plugged in the router to my modem and started it up i was able to get it working sort of but because the serial number is already registered with the previous owner (because it’s amazon renewed) it wouldn’t let me finish the set up process nor give me access to the software (DumaOS i’m pretty sure it called) as well as restricting me from changing anything like the preferences and all that making it usable so i’m not stuck with a double NAT type BECAUSE i can’t sign in and register the device to my profile and get the software idk i did this 2 months ago and have been too busy with work to figure it out sooner so i’m not sure how the whole process goes i just remember when trying to set it up after plugging it in and connecting to the new network i only got so far into the set up before it asked for a serial number which i provided but is registered with the previous owner still . i called amazon who got me in touch with netgear and i told them about this so they gave me a case number (41850803) so i’m just waiting to hear the okay from you guys to try again and log in and register it
Are you referring to the part in the setup where the registration page looks like a normal internet page in a big box during setup? If so you can just skip that and you'll then get internet and have access to the interface. If not, if you could take a screenshot of what you're seeing that would help. Hopefully your case has been resolved by now though.