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Forum Discussion
JonnyC777
Apr 18, 2025Aspirant
Sky Max getting installed, would like to use my XR500 router instead of supplied Sky Router
Hello We are switching from Virgin to Sky for our broadband provider. Currently we use our Virgin Hub 5 in modem mode with our XR500 as our router. Sky hub has no modem mode and we would...
FURRYe38
Apr 18, 2025Guru
You'll need to get with the ISP and have them help you with installing any external router like the XR router.
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...
- JonnyC777Apr 18, 2025Aspirant
Super thanks for the quick response!
Now need to research what you said!!! No doubt will be back..
Happy Easter
- FURRYe38Apr 18, 2025Guru
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- Netduma-FraserApr 18, 2025NetDuma PartnerYou may need to use DHCP Option 61 also but I can't say for certain if Sky still require that
- JonnyC777Apr 25, 2025Aspirant
Hello, back again...
We are considering the following as our set up.
Virgin Hub 5 in modem mode with XR500 (this is our existing setup)
The above would be for the kids devices, tv's, printers, phones etc etc.
Sky Max Hub used ONLY with wired connections to two PC's with wifi turned off on the Sky Max Hub
Is there anything with the above setup that could cause issues between themselves.
Thanks again for looking.