NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Naxterra
Aug 09, 2018Apprentice
Slow video streaming and mobile connectivity issues
Hello
I am getting very slow speeds when watching videos. It can be either known networks like Youtube, Netflix, etc or other streaming sites like Rapidvideo, Streamango, Mp4upload, etc.
I ha...
Netduma-Fraser
Aug 09, 2018NetDuma Partner
Disable QoS completely from Anti-Bufferbloats options to double check that's not throttling you. If your still have the issue after that then there may be an issue elsewhere. Do you get your full speeds when doing a speedtest?
For WiFi disable smart connect and connect to the individual bands and use a WiFi analyser to find the least congested channels and change to those.
For WiFi disable smart connect and connect to the individual bands and use a WiFi analyser to find the least congested channels and change to those.
- NaxterraAug 09, 2018Apprentice
Hello
QoS Anti Bufferbloat already set to "Never". I changed channels according recommendations of first wifi analyser program that I found in Google Play store (2.4Ghz to 7, 5Ghz to 44) but still same.
Smart connect is not enabled
Enable SSID Broadcast enabled
Enable 20/40 MHz Coexistence enabledGuest network disabled
I am getting full speed on PC around 680-700 mbit, and around 400mbit download / upload speed with my wifi connection on phone. My PC is directly connected to router via CAT7 cable. All others are using Wifi. Also if I select 5Ghz channel 52 and above, my devices are not seeing my wifi.
Best regards
Nax
- Netduma-FraserAug 09, 2018NetDuma PartnerTraffic Prioritization could be taking effect which is why I mentioned to completely disable QoS. If you're getting those speeds then there should be no reason you're having this issue so would recommend calling Netgears 24/7 support line if my suggestion doesn't work. It's because they're DFS channels.
- NaxterraAug 09, 2018Apprentice
Hello
Do they have an email address? I don't want to call USA from Poland, due to calling costs. Also my support status is like below.
Product Hardware Phone Support Chat Support Email Support XR500 (XXXX)