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Forum Discussion
Tigsman
Jan 06, 2020Tutor
SR500 not loading R Apps after FW update that went wrong
So ,I tried to login to my XR500 tonight only to find DumaOS wont Load Yet! error. After looking into these forums it seems there was a FW upgrade that didnt go well for a lot of folks, including me...
Netduma-Fraser
Jan 07, 2020NetDuma Partner
A reboot should have been all that was required to fix that issue so very weird you're experiencing this. Could you first go to the System Information page and in the R-App panel options change the number of retries from 3 to 5 please then reboot. If you're still having issues please clear the cache/cookies on your browser and try with Google Chrome as that is our recommended browser.
Tigsman
Jan 07, 2020Tutor
Done and done, no change. Even the nighthawk app is telling to bugger off when I click device manager, 'Sorry, the action was failed. Please try again.' The bad English is not a typo. Doesn't matter which browser, which device, no joy. Already tried setting to 5 the attempts last night, didn't fix it.
- Netduma-FraserJan 07, 2020NetDuma PartnerAre you on the .56 firmware version? Could you try downgrading to .32 please and then do a factory reset? Check to see if you're having the issue. Then try upgrading back to .56 with another reset and that should resolve it.
- TigsmanJan 07, 2020Tutor
That is exactly what I was trying to avoid. Downgrade/upgrade tinker with all my personalized settings for another 3 hours. This will have to wait until the wife is done with work, W@H.
- Netduma-FraserJan 07, 2020NetDuma PartnerI realise it's not ideal, my apologies. This is the only solution I can think of unfortunately.