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UI issue but Netgear tech support is the dumbest in the world....
Bought a XR500 a few weeks ago and everything working fine except I noticed (by coincidence) that when I plug a cable into port 1, DumasOS -> Device Manager -> Ports Table shows port 4 active. Calle...
- I can't comment on Netgear's support/management structure. I work for Netduma - who created everything but the settings portion. I have passed it on to our team as it looks like a firmware problem we can fix.
This was an early issue at launch regarding the ports and that was fixed in manufacturing so I can understand why they said it was fixed - even though it obviously isn't in your case. Are you seeing this on the device manager or Settings > Monitoring > Statistics? Could you provide a screenshot of both please?
Just like this software...Photos showing when I inserted them and then disappeared after I posted them. Have to spend time re-doing and figuring out why.
Whatever happened to "user friendly" software?
Oh shoot! Just realised it deleted my last reply!! What a dumb system!
I won't re-type what I did. Basically:
Device Manager shows port 4, Monitoring Stats shows port 1.
I spent in access of 7 hours today including going to get the new modem, setting up, waiting on the phone for 2 hours and gave up etc.
And the "expert" still wanted me to reset the settings blah blah blah and wanted to "troubleshoot".
I said just get an XR500 and plug a line into port 1 and go to web browser and see!
She admitted they don't have the equipment. What a lousy tech support set up!
She said they'll send me another modem (this will be the 3rd) because the 2nd one I got is from the store and the store has old stock. Their warehouse will have the "fixed" version.
If you're saying this was fixed early on and this product came out in 2017, then I have serious doubts that the warehouse will have the fixed one - because I'm willing to bet the problem they fixed is for Settings / Monitoring / Stats and not Device Manager / Ports Table.
I got the first two modems from two different stores, last month and today. There's a shortage of stock across the city, which means this product is selling very well.
I doubt that my two modems are stocks from a couple of years ago, but these guys are too lazy to verify the problem, which would take 1 minute to verify: plug a line into port 1, login to web interface, go to Device Manager / Ports Table. Done.
As a programmer, I can see this is clearly a UI mistake - an easy to fix one at that! Why it needs to be fixed at manufacturing level is beyond my comprehension.
Again, a 5-minute case turning into such a protracted long winded case.
This is probably the last time I'm recommending Netgear to anyone. Obviously they hire stupid people with no common sense in problem solving.
- This one looks like a firmware problem so I'll pass that onto the team. It is just an aesthetic issue on the interface though, it will have no impact on your connection or the features.
I KNOW THAT!!! Try telling these nitwits!!
I've been trying to tell them for a month now!
The first day I reported the problem, I was just expecting them to say "yes, it's a bug which will be fixed in the next release".
But no, they wanted me to reset this reset that, and then wanted to escalate this to the next level...and then asked if I could give them my number so next level support can call and understand the problem....
I told them it's just a tiny UI issue, why do you need to make it such a big production? No answer.
I said I'd already told them the steps to replicate the problem. Why don't they follow them?
No answer. Totally ignored that. They want to call and keep my updated blah blah blah.
Brainless little twits.