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UI issue but Netgear tech support is the dumbest in the world....
Bought a XR500 a few weeks ago and everything working fine except I noticed (by coincidence) that when I plug a cable into port 1, DumasOS -> Device Manager -> Ports Table shows port 4 active. Calle...
- I can't comment on Netgear's support/management structure. I work for Netduma - who created everything but the settings portion. I have passed it on to our team as it looks like a firmware problem we can fix.
This was an early issue at launch regarding the ports and that was fixed in manufacturing so I can understand why they said it was fixed - even though it obviously isn't in your case. Are you seeing this on the device manager or Settings > Monitoring > Statistics? Could you provide a screenshot of both please?
How can a major organisation like Netgear have such a crappy tech support structure where the tech people don't have access to the products they are supposed to be expert for?
They don't have the equipment, they don't / can't verify / replicate the problem and they do useless things like "have to restore to factory defaults?" "have to upgrade the firmware?"
and the L2 or whatever is just as bad. I seriously don't think they actually tested it and assumed it was the same problem as before.
Maybe it is, maybe not. They should at least test it.
And when asked if there's any way to reflect this to management, answer is no.
- I can't comment on Netgear's support/management structure. I work for Netduma - who created everything but the settings portion. I have passed it on to our team as it looks like a firmware problem we can fix.
THANK YOU! THANK YOU! THANK YOU!!
Finally, someone understands!!
OK, now I'll wait for the third modem to arrive and prove them wrong - again!
So in future, if I have a DumaOS issue, I'll come here!
Thanks again! You have no idea how happy I am!