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Forum Discussion
Upgraded XR500 to V2.3.2.130 and shortly after all LAN ports not connecting to my devices
Hello, I recently purchased the XR500 a few weeks ago, upgraded FW to .114 and everything was working well. Then FW V2.3.2.130 was released so I upgraded and again everything seemed to be operati...
Hi Liam,
Thank you for your quick response.
The lights were lit white on the modem for 2/4 connected devices (the other two may have been offline from inactivity).
I did not attempt to connect to DumaOS interface via ethernet cable, nor did I perform a factory reset as I didn't want to loose my configurations for device names and QoS. Is a factory reset required after upgrading firmware?
I went through my xbox troubleshooting and it said the router may not be assigning an IP via DCHP and to try to give it a static IP. I gave that a shot and after clicking apply 3 times in the LAN setup menu it actually connected. I then gave the other 3 LAN devices a static IP as well and sure enough they connected. I then removed the 3 LAN devices from static to automatic and they were still able to connect. Not sure why that seemed to kick it into gear...
Regards,
Matt
We do reccommend a factory reset after upgrading firmware just because it's good for clearing out anything that could've been left over from the previous firmware. It's not always essential though.
It sounds as though the DHCP server is having trouble on the XR, though it's odd it only seems to be affecting wired devices.
It wouldn't be a bad idea to reserve IPs for these devices anyway, while we investigate DHCP issues with the XR routers. If you still have problems after that, please do let us know also.
I did a factory reset yesterday and all seems to be working okay now using dynamic IPs for the LAN devices. I'll post if the problem surfaces again.
Though it was strange, after I did the factory reset the QoS BW allocation had allocated a higher percent of BW to one device and the traffic prioritization was set for 2 devices that were not the previous two devices I had set. The open ports were the same as I had previously set. After a factory reset I would have assumed the BW distribution to be uniform and there to be no devices under traffic prioritization. Seems somehow there was still some retained info left over and it got assigned to the incorrect devices. I did the factory reset via router console, not the physical button on the router.
- Interesting, as we have changed those areas it may be they weren't added to be cleared by a reset, I'll pass this onto the team to investigate, thanks for the report!
Today while I was watching TV my internet randomly dropped. Looked at my modem and the internet light was on so I did a power reset on the router. Once it powered back on the WiFi was disabled and I could not connect wirelessly to the router. I then unplugged the router for a minute, reconnected and powered on. Still WiFi was disabled. I then looked at the settings WiFi setup and under the advanced WiFi settings and everything was enabled as expected. I tried to reapply the WiFi settings and it loaded, then went back to the router console homepage and still both 2.4 and 5 GHz WiFi displayed as disabled. Tried a reboot one last time to no avail. Finally, I said screw it and went to factory reset it via the button.
To start I disconnected all WAN/LAN cables. Read some posts and saw Netgear in the past suggested to hold for 1.5 minutes. Did that and when the router turned back on I plugged directly into the router LAN with my laptop. To my surprise nothing had reset and all my settings were still there including same admin credentials to login (and still no WiFi). So now I tried to hold the reset button for 30 seconds and again it did not factory reset. Then I plugged in the WAN, held reset for 30 seconds and finally it reset.
Again, settings in QoS Traffic Prioritization were retained and assigned to incorrect devices. The Bandwidth Allocation and Congestion control setting were also retained.
Not sure why my WiFi dropped out and would not become enabled after a few power cycles. Especially considering I didn't change any configurations and was just watching TV. Unfortunately, I’m starting to lose my patience with this router and am considering returning it as I’m still within the return window. Certainly, if one more thing happens I’m likely to proceed with a return. Netgear's responses on the form have been much appreciated and helpful, and I really appreciate the good customer service Netgear is providing on the forms. However, when you pay good money for something from a reputable company you just expect it to work and not take hours of troubleshooting and reconfiguring away from your free time to get it work again.
