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Forum Discussion
Upgraded XR500 to V2.3.2.130 and shortly after all LAN ports not connecting to my devices
Hello, I recently purchased the XR500 a few weeks ago, upgraded FW to .114 and everything was working well. Then FW V2.3.2.130 was released so I upgraded and again everything seemed to be operati...
Interesting, as we have changed those areas it may be they weren't added to be cleared by a reset, I'll pass this onto the team to investigate, thanks for the report!
Today while I was watching TV my internet randomly dropped. Looked at my modem and the internet light was on so I did a power reset on the router. Once it powered back on the WiFi was disabled and I could not connect wirelessly to the router. I then unplugged the router for a minute, reconnected and powered on. Still WiFi was disabled. I then looked at the settings WiFi setup and under the advanced WiFi settings and everything was enabled as expected. I tried to reapply the WiFi settings and it loaded, then went back to the router console homepage and still both 2.4 and 5 GHz WiFi displayed as disabled. Tried a reboot one last time to no avail. Finally, I said screw it and went to factory reset it via the button.
To start I disconnected all WAN/LAN cables. Read some posts and saw Netgear in the past suggested to hold for 1.5 minutes. Did that and when the router turned back on I plugged directly into the router LAN with my laptop. To my surprise nothing had reset and all my settings were still there including same admin credentials to login (and still no WiFi). So now I tried to hold the reset button for 30 seconds and again it did not factory reset. Then I plugged in the WAN, held reset for 30 seconds and finally it reset.
Again, settings in QoS Traffic Prioritization were retained and assigned to incorrect devices. The Bandwidth Allocation and Congestion control setting were also retained.
Not sure why my WiFi dropped out and would not become enabled after a few power cycles. Especially considering I didn't change any configurations and was just watching TV. Unfortunately, I’m starting to lose my patience with this router and am considering returning it as I’m still within the return window. Certainly, if one more thing happens I’m likely to proceed with a return. Netgear's responses on the form have been much appreciated and helpful, and I really appreciate the good customer service Netgear is providing on the forms. However, when you pay good money for something from a reputable company you just expect it to work and not take hours of troubleshooting and reconfiguring away from your free time to get it work again.
- mpsalkin not sure why there was so much trouble there with the reset, that is certainly odd - for not resetting everything we will be investigating that. If you have Armor enabled I would recommend disabling it, this has helped other peoples issues previously. For the WiFi, I'd suggest doing this now as it has helped to make it more stable in the long run - disable WiFi completely, apply, reboot from the interface, wait 2 minutes then access, enable WiFi, apply, reboot from the interface, wait 2 minutes then connect. Whenever you do a factory reset or reboot always wait 2 minutes after doing so before attempting a connection or accessing - it is booting up during this time and so interacting with the interface for example could lead to an error if said feature hadn't loaded at that time.
We're from Netduma, the creators of DumaOS, this is Netgear's community forum so it's mostly community members and us helping out, for official responses from them you would need to contact them directly.Last night after playing Xbox (connected via LAN) all devices connected to the XR500 LAN went offline. Looking at the Device Manager the LAN did not show up. Not sure why they all dropped again. Went ahead and did the workaround that fixed the issue last time and set the LAN devices to a static IP then rebooted. Router came back up and LAN devices are now connected with static IPs. Also, under the LAN Setup page all of my "named" devices were not displayed with their assigned names from Device Manager and instead have their default names.
Is this issue happening to other XR500 users on FW V2.3.2.130? Is my router defective? Just doesn't seem like this should be happening on a brand new router (or even an old router).
How did you access the interface when the LAN devices were down, via a Wi-Fi device? Or are you still able to get to the DumaOS interface via a LAN device when this occurs?
Can you assign these LAN devices IP addresses that are outside of the DHCP pool? So for example, set the DHCP range to be from .50-.250, then assign LAN devices IPs from .2-.49?