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Forum Discussion
Very Disappointed with XR500
Purchased a XR500 a couple days ago to upgrade an older R7000, really had high hopes for the router, but to my dismay it looks like I will be returning it. Setup went smooth, it was after the set up...
Sorry for the delay in the update, did not have time to work on it last night, and have been at work all day today. So I went back and did a factory reset again, went through the set up process and now it seems everything is working, with the exception of our phones, both phones are Samsung S8's. They will connect to the WiFi, but says "internet may not be available". I know that the internet is available because I am typing this message over WiFi on my laptop. I have sent in a support request email, so I guess it's a waiting game now to see what they say. I did try to turn off Smart Connect and also tried different channels, as suggested, neither worked.
Thanks for the update. Hopefully support assists. One thing that might be worth trying is going into each phone's WiFi settings and scan for available routers (SSiDs). Under the XR500 - click on it and tell it to Forget the Device. In other words, clear any memory of the router from your phone's memory.
Then try to connect to it fresh again and re-enter the password etc. I've had issues before where my phone gets confused and this has fixed it.
So after being on the phone for almost 2 hours with tech support, doing everything I already tried over again, Netgear is going to RMA my router. They think it could be a hardware problem. So now I wait and see if the new router does the same thing.
- Thanks for the update, let us know if the new unit resolves your issue.
Received a brand new XR500 from Netgear. Still the same, so it's not a hardware problem. It's has to be a software problem. Cell phones and smart switches do not connect to the internet. They will connect to the router, and I can see them if I am on the local network, but I am unable to see them if I am away from the house, which defeats the point of having switches to control certain things in the house when I'm not here. Still can connect to my R7000 just fine, with not problems at all. If this isn't fixed by Saturday, hopefully Best Buy or Netgear will give me a refund. I'll be highly pissed if I paid $300 for a switch. I'm already mad I had to pay to ship my other routher to them. I should have just returned it and got a refund and bought a router that works.
