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Forum Discussion
Akuma_Inu
Aug 02, 2018Tutor
Very Disappointed with XR500
Purchased a XR500 a couple days ago to upgrade an older R7000, really had high hopes for the router, but to my dismay it looks like I will be returning it. Setup went smooth, it was after the set up...
FURRYe38
Aug 26, 2018Guru - Experienced User
What is the Mfr and model# of the ISP modem?
Try this as a quick test, enable smart connect. Use a single SSID name. This time, disable ALL WPA security temporarily. Connect the phones. Do they connect and have internet access? If so, re-enable WPA and TPIK only and do same test with phones. Then try WPA2 and AES only.
Use manual channels 1, 6 or 11 on 2.4ghz and 48 on 5Ghz.
I would disable MIMO as well.
- Akuma_InuAug 26, 2018Tutor
FURRY, all of that was already tried, did not work. We did finally make some headway today though. Playing with the Anit-Bufferbloat settings, everything started working. Then of course right when I got it all working, we had a power outage for whatever reason, now it is not working again. I went back into the router to make sure all the settings were the same, which they were, but still not allowing my phone to access internet again.
- FURRYe38Aug 26, 2018Guru - Experienced User
What is the Mfr and model# of the ISP modem?
Turn off all QoS....
- Akuma_InuAug 26, 2018Tutor
I stated in an earlier reply that I have an Arris TM1602, but the modem has nothing to do with it. Other devices connect to the internet just fine. And from what I can tell there is not way to disable QOS on the XR500.