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Forum Discussion
Very Disappointed with XR500
Purchased a XR500 a couple days ago to upgrade an older R7000, really had high hopes for the router, but to my dismay it looks like I will be returning it. Setup went smooth, it was after the set up...
Do you have a Case ID with them? I passed on this thread, but a Case ID is always best because it can then be managed through their system
Yes, I do have a case number: 40292143. I got a reply saying they could not duplicate my problem, so I guess I'm SOL. Glad to see that NETGEAR doesn't give a crap about their customers. I got an idea, send your engineer to my house, I'll show them what it's doing!
- Thanks for the case number. I’ll send this over to them to see if I can raise it. Can’t promise anything though as we’re different companies, but sorry to hear of your difficulties.
So it's been a few months since my last update. Would you believe i still have no fix to my issue. $300 router sitting on my desk collecting dust and Netgear has no idea what the problem is. Multiple hour plus phone calls, multiple logs sent in, and still claiming they can not duplicate. Send a tech here, I will show you what it's doing. Anybody have a way to contact them other than tech support, I'm done with the run around. I want a refund or some kind of compensation, this is f'n ridiculous.
- No other way to contact as far as I am aware. Have they escalated your issue at all after we passed your details on? If not you should ask for them to do so.
I was told it was escalated, to who it was escalated I have no idea. But apparently who ever has it now, doesn't know what to do either since it's been about 3 months since it was escalated.
- I'd suggest you ask them to take the router back for testing and provide a replacement in the meantime. I don't know if they will but thats the best option if they can't reproduce.
