NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
PachaTC
Dec 23, 2021Guide
Virgin Media TV home screen not loading thumbnails - Nighthawk XR1000
Hi All I hope someone knowledgable can help!? Yesterday i took the plunge and installed a Nighthawk XR1000, everything seems to have connected to it fine and I am now getting to grips with t...
- Dec 23, 2021It will be using those settings automatically so not need to worry about that. Toggle IGMP Proxying in WAN Settings, then see if it works please
plemans
Dec 23, 2021Guru - Experienced User
How are you actually connected?
What modem/gateway is the XR1000 connected to?
And is the "home screen" through one of virgin's streamers/media boxes?
PachaTC
Dec 23, 2021Guide
Hi!
The Virgin Superhub 3 is in modem mode, XR1000 connected to that via ethernet, Virgin Media Tivo box connected to XR1000 by ethernet also.
The Virgin box is happily connected and i can watch on demand for example, however the thumbnails dont load the images, same for the app icons.
- Netduma-FraserDec 23, 2021NetDuma PartnerIt will be using those settings automatically so not need to worry about that. Toggle IGMP Proxying in WAN Settings, then see if it works please
- PachaTCDec 23, 2021Guide
Thanks so much, toggling the IGMP to off has fixed it!!
Thanks also Plemans for your help :)
- plemansDec 23, 2021Guru - Experienced User
Glad it fixed the issue!
- PachaTCJan 01, 2022Guide
Netduma-Fraser wrote:
It will be using those settings automatically so not need to worry about that. Toggle IGMP Proxying in WAN Settings, then see if it works please
Happy new year Netduma-FraserJust an update on my issue.. Toggling the IGMP did initially solve the problem, but only for a day?! The issue has come back and remained since then.
Do you have any other solutions i can try please?
- Netduma-FraserJan 01, 2022NetDuma PartnerHappy New Year! Interesting, I had the same hub and I found the modem mode to be a bit finicky, put it back into router mode then copy the WAN IP from the XR System Information page and put it in the VM DMZ. Then see if the issue is resolved please.
- plemansDec 23, 2021Guru - Experienced User
You might need to setup a vlan tag on your device.
I know this was for a nighthawk but I believe the XR450 supports vlan setup.