NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

PachaTC's avatar
PachaTC
Guide
Dec 23, 2021
Solved

Virgin Media TV home screen not loading thumbnails - Nighthawk XR1000

Hi All   I hope someone knowledgable can help!?    Yesterday i took the plunge and installed a Nighthawk XR1000, everything seems to have connected to it fine and I am now getting to grips with t...
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Dec 23, 2021
    It will be using those settings automatically so not need to worry about that. Toggle IGMP Proxying in WAN Settings, then see if it works please
PachaTC's avatar
PachaTC
Guide
Dec 23, 2021

Hi!

 

The Virgin Superhub 3 is in modem mode, XR1000 connected to that via ethernet, Virgin Media Tivo box connected to XR1000 by ethernet also.

 

The Virgin box is happily connected and i can watch on demand for example, however the thumbnails dont load the images, same for the app icons.

Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Dec 23, 2021
It will be using those settings automatically so not need to worry about that. Toggle IGMP Proxying in WAN Settings, then see if it works please
  • PachaTC's avatar
    PachaTC
    Guide
    Dec 23, 2021

    Netduma-Fraser 

     

    Thanks so much, toggling the IGMP to off has fixed it!! 

     

    Thanks also Plemans for your help :)

    • plemans's avatar
      plemans
      Guru - Experienced User
      Dec 23, 2021

      Glad it fixed the issue!

  • PachaTC's avatar
    PachaTC
    Guide
    Jan 01, 2022
    Netduma-Fraser wrote:
    It will be using those settings automatically so not need to worry about that. Toggle IGMP Proxying in WAN Settings, then see if it works please


    Happy new year Netduma-Fraser 

     

    Just an update on my issue.. Toggling the IGMP did initially solve the problem, but only for a day?! The issue has come back and remained since then.

     

    Do you have any other solutions i can try please?

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Jan 01, 2022
      Happy New Year! Interesting, I had the same hub and I found the modem mode to be a bit finicky, put it back into router mode then copy the WAN IP from the XR System Information page and put it in the VM DMZ. Then see if the issue is resolved please.
      • PachaTC's avatar
        PachaTC
        Guide
        Jan 01, 2022
        Netduma-Fraser wrote:
        Happy New Year! Interesting, I had the same hub and I found the modem mode to be a bit finicky, put it back into router mode then copy the WAN IP from the XR System Information page and put it in the VM DMZ. Then see if the issue is resolved please.

        Thanks Netduma-Fraser 

         

        Ive done that and it has worked, hopefully it remains this time! :)

         

        We do sometimes get power cuts here, will this affect what ive just done? i.e. the XR1000 be assigned a different IP address? I notice that the XR1000 has a completely different IP address anyway (on the system information page) once the superhub goes into modem mode.

         

        Thanks again, itll keep the mrs from moaning at me for a bit :D