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Forum Discussion
Wireless Connection - XR-500 - Connections dropping
Configuration: ISP: Rogers.com Router: NightHawk XR-500 Firmware Version: V2.3.2.56 Wifi Extender: Aped S10000 Setup correctly and works for a few minutes. Router in basement and extender on 2nd ...
Is it just the devices connected to the extender that drop? If you use the XR500 WiFi without the extender do you have the same issue?
Thank you for your query.
Yes I disconnected the Extender for the last 24 hrs and the dropping of the Wifi continued and still continues. it drops every few minutes to hours. I have had the extender working for a few years with a Linksys AC1900 with no issues. We have used the same placement and configuration with the only change in the Router. I got the XR-500 for its range and power off the WiFi but am quite disappointed with the performance.
I have updtaed the frirmware for bot the XR-500 and the extender to the latest version.
I have 3 smartphones and 2 laptops which work with WiFI. All the rest of the equipment is wired. We do not play online games at all.
I do not believe the load on WiFi is extensive.
Hope this helps explain.
- You may be experiencing wireless congestion so I would recommend using a WiFi analyser and finding the least congested channels and change to those. Also how long to the disconnects last for? Do they regain connection on their own?
Thank you for your response.
Reply to Wireless congestion.
Sorry do not have access to WiFI Analyzer. 2.4 is set to Auto and 5G is set to 44. I have also disabled both Guest channels so that the flip-flop does not choose the guest channels which require manual passwords. I do not believe i have more than 10-12 wireless devices or use the Wifi (may be 6 at the most). As indicated before, we do not use for online games and most of my devices are wired.
Reply to Disconnects.
Now that the Guest access is disabled, the reconnects take less time about 30 seconds to a minute. Disabling Guest Access and removing the extender and tweaking channels defeats the purpose of getting an expensive router which would allow me greater range on Wifi, secure and features i would like to use.
Please suggest 1) what i could use for the WiFi analyzer and 2) what channels i could change to get better performance on this unit.
I strongly feel that this unit is not functioning as advertised. I can also welcome NetGear support to connect to the router for their own discovery and inspection.