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Forum Discussion
gabrinc
Oct 24, 2019Aspirant
Wireless Connection - XR-500 - Connections dropping
Configuration: ISP: Rogers.com Router: NightHawk XR-500 Firmware Version: V2.3.2.56 Wifi Extender: Aped S10000 Setup correctly and works for a few minutes. Router in basement and extender on 2nd ...
FURRYe38
Oct 24, 2019Guru - Experienced User
Whats the distance between the XR router and the extender?
30 feet should be starting distance between them.
Basements are not recommended placements for wifi routers.
gabrinc wrote:Configuration:
ISP: Rogers.com
Router: NightHawk XR-500
Firmware Version: V2.3.2.56
Wifi Extender: Aped S10000 Setup correctly and works for a few minutes. Router in basement and extender on 2nd floor. continues to drop the WiFi connection. Please do not suggest i have too many wall interference as this same configuration worked for years with a linksys AC1900.
Same symtom on smartphones where the 2.4 and the 5.0 disappear. 3 smart phones and 2 wireless computers.
Please advise.
- gabrincOct 25, 2019Aspirant
Reply to Distance query.
The setup of the extender was done as recommended to be as close to the XR-500 where the 2.4 signal was 100%. Once the setup was done the extender was moved to the second floor which is more than 30 ft away from the router.
Reply to 'WiFi in basement.
I had a Linksys AC1900 for more than 5+ years with not issues with the same configuration so i respectfully disagree that WiFI is not recommended in the finished basement.
Reply to Extender drop.
I have shutoff the extender for the last 24 hrs and the Wifi continues to drop evry few minutes to an hour. This affects working with 3 smart phones and 2 laptops used with Wifi and NO games.the router was purchased late September.
PS: If support needs access i am willing to provide.
Please advise as i cannot return to Canada Computers without penalty.