Wireless speeds are atrocious (XR300 Nighthawk)

When I first started experiencing these issues, I had Comcast Xfinitiy service with 650 mbps using this router and a Cisco DPC3008 modem. 

Now I have RCN Fiber Internet Service (1Gbps) using their proprietary modem as they told me there is no modem available that supports their new fiber internet. 

Either way, across both services/equipment, I have had the same speeds/issues with my wireless connection. When I switched to fiber, my wired speeds definitely increased (especially my upload speeds), but the wireless has remained the same less than 10mbps from my living room 20 feet away. 

What proprietary modem is it? 

If it is a gateway/router then putting the XR300 in ap mode is a valid test. Reason why is ap mode disables several features that could potentially be slowing it down. 

Always worth a shot. 

Hello again! 

So, I went ahead and factory reset my router. I couldn't get any internet connetion via Wifi on any device in AP mode. I also couldnt access any router settings or duma again. 

To recap, my wired internet speeds in AP mode shot up to: ~900mbps download/upload (highest I've ever seen them)

Now after a factory reset, my wired internet speeds on my PC are: ~775mbps download/850mbps upload. 

My iphone right next to the router via wifi, via speedtest iOS app: ~280mbps download/260 mbps upload

My iphone in the living room: ~150 mbps download/80mbps upload. (Even with the dropoff, this is still the highest I've ever seen it but I can update tomorrow to see if it has remained that way). 

Again, my living room is 20 feet from my router. I'm in a 800 sq foot apartment and I never had this tremendous of a drop off in my speeds using my old Apple Airport Extreme before purchasing this Nighthawk which almost always delivered the speeds I paid for (aside from this fiber which I never used it with). 

Any ideas on next steps? 

Thank you!

We're back to normal I believe. That being said, it's the same issue. Day 1 of rebooting from scratch and setting up again was a bit faster via Wifi but there was still noticeable drop off by the time I left the room. And by today, we're back at the same low numbers. 

Wired Speeds: ~910mbps download/upload. 

Wireless next to router (2Ghz): 30mbps download/ 50 mbps upload

Wireless next to router (5Ghz): 300mbps download/upload

Wireless in living room (20 feet away) (2Ghz): 9mbps download/upload

Wireless in living room (5Ghz): 50mbps download/upload  

Hi!

Apologies for the delay. I've just returned home after the holidays! No worries at all! 

Unfortunately, yes, that is after a TFTP install & reset. 

Anti-bufferbloat is set to "never" 

QOS has all bandwidth allocation the same among all devices. 

Haven't updated anything since the reset though. 

I've been online the past 3 days and can't even consistently stay connected to a Microsoft  Teams or Zoom Video chat with my laptop on the 5G network 2 feet from the router. 

Unfortunately, I sold off my Airport when I got my Nighthawk a little over a year ago. I'm not sure I can obtain what the MAC address was for it. 

Hello! 

Would this actually be an issue if the ISP I'm currently on has never been hooked up to any router other than this Nighthawk? 

I used to have Comcast but switched to RCN in Chicago like 4 months ago. Same issue across both ISPs. 

That's true, however I think it's still worth doing just so we can rule that possibility out!

Hello!

Called RCN - they're pretty shocked the speeds are this slow.

I tried asking them about the MAC address and said they don't ever need it since they installed the modem in my house to get the fiber network. So they have the MAC address of that modem. Everything looks good on their end after taking a look. They offered to send someone out to take a look at my router but I held off for now. 

And again, I'm getting the right speeds wired. Just not wireless. I'm getting slower wifi speeds than I did with my Apple Airport Extreme with Comcast & now the same thing with RCN. 

Sorry to keep asking, any ideas? I don't want to give up on this router after having spent the money on it yet :(

If its only a couple months old, I'd open a support case with netgear if its still within warranty. 

click on "mynetgear" at the top. register an account and the device. From there you can start support/rma process. 

Unfortunately, any support expired back in November.

Rather than pay for the support, I think I'm just going to move on from this router entirely. It's been a sore disappointment. 

Thank you for your help and taking the time though, I greatly appreciate it! 

Hello! 

Unfortunately, I made the decision to upgrade to an asus router and without any sort of tinkering, I'm already seeing the speeds I needed. I really appreciate your help though, unfortunately it just wasn't the router for me. 

thanks again for taking the time. 

No problem at all, thank you for your time and perserverence throughout troubleshooting.