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Forum Discussion
photopunkdetroi
May 21, 2020Aspirant
Wireless won't connect to internet
Brand new RAX120 — Nighthawk AX12 wont connect to the interned. It shows a strong signal, but no conctivity on WiFi or ethernet. What gives?
plemans
May 21, 2020Guru - Experienced User
What modem are you connecting to?
What firmware is on the router?
- photopunkdetroiMay 22, 2020Aspirant
NETGEAR - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem, Voice support and the the firmwaer wasupdated today (sorry I don't have the v. off hand)
- photopunkdetroiMay 22, 2020Aspirant
After a final attempt to get this router to work, I am giving up. The Netgear phone support told me the gear was defective so I am going with that and returning it to Best Buy while I still can. I noted to the tech on the phone the I had an error message on my iMac stating that two devices on my network had the same IP. That turned out to be my iPhone and the router itself. This info did not raise a concern from him, so I let that go. I have doubts that the gear is broken, but at this point I have no choice but to return/exchange it. I will updat here the results if and when I can attempt to install the replacement router. I just hope I wont waste another 4 days of time or money in the process.