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Forum Discussion

jdklein's avatar
jdklein
Tutor
Nov 03, 2019

X500 WiFi drop

Wifi stopped broadcasting tonight. Wired connection to ps4 still works. Tried rebooting modem and router, no joy. Why would the wifi just stop broadcasting?

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 03, 2019

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

    Smart Connect enabled? 

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Nov 06, 2019
      Is it possible the WiFi button on top of the router was pressed by accident? e.g. by a pet? Connect via ethernet and check the WiFi page - see if it is broadcasting. If it is then check the advanced WiFi settings and see if the WiFi radios are enabled.
      • jdklein's avatar
        jdklein
        Tutor
        Nov 06, 2019

        Tried the WIFI button, thought my son bumped it while trying to troubleshoot, but after i clicked it and waited, it didn't start broadcasting. Tried multiple times clicking, no joy. But it automagically came back on sometime during the night or next morning. Working fine now.