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Forum Discussion
XR 450 loses internet randomly
Hi all, I'm trying to troubleshoot a problem that began a month after I bought the router, but has only become more and more prevelant. The internet on the router seems to drop out randomly. Thi...
What modem are you using?
Have you logged into the modem and checked the single to it?
Reason I say this is we can troubleshoot the router all you want but if the problem is because of the modem/gateway/line, nothing we do is going to help.
The first time this happened I actually went and plugged into the modem directly to see if it was the culprit, my internet access was then restored. I plugged the modem back into my router and while all devices were connected to the router, there was no internet.
I'm running a Motorola E31U2V1 modem on Spectrum Internet w/ 200dl and 15up.
edit: There also never seem to be outages in my area and switching to my previous router seems to eliminate the issue.
did you reboot the modem after changing what was connected to it?
Yes, anytime I make a change I go ahead and reboot both.
- The hard part with that modem is that spectrum locks down the signals page so users can't check their own basic signal info. Your left relying on spectrum and they always say "our line is fine must be the router".
did you try a new cable?
Have you tried contacting support? are you still within your warranty?
you can click "mynetgear' at the top, register an account and then the device and check warranty status.