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Forum Discussion
Nrichards711
Jun 07, 2019Aspirant
XR 500 and Comcast xfinity gig internet Incompatable
Hell everyone, A few months ago, I purchased the Netgear XR500 pro gaming router. My current ISP at the time was Spectrum and I had 400 Mbs service provided to my apartment. Well 4 days a...
Netduma-Fraser
Jun 07, 2019NetDuma Partner
They did give you incorrect advice, a router will work with basically any modem/router - likely don't want you using a third party router or haven't heard of the router yet.
What is the actual issue that you're having? Is it reaching your speeds? Did you use the setup wizard to setup the router again on the new connection or just plug it in without doing so?
What is the actual issue that you're having? Is it reaching your speeds? Did you use the setup wizard to setup the router again on the new connection or just plug it in without doing so?
Nrichards711
Jun 07, 2019Aspirant
It is not reaching the appropriate speeds, it is only letting me reach 60-150 mbs. Where as when I just hardwire into the cable modem I am getting 905 Mbs.
- plemansJun 07, 2019Guru - Experienced User
Whenever you setup new service, its always good to start fresh with your router. Thats setting it back to factory and redoing it from there.
did you try this or just go from one to the next?
What firmware is your XR500 on?
- Nrichards711Jun 07, 2019Aspirant
That is good to know, I will definitely follow these steps and update on what happens. Currently painting a room, but when done with the room will update with any news. Thank you again for the help so far!
- Xboxonex7Jun 08, 2019AspirantI have the same issue. I have gig internet and when I do the speed test I get 500 download paying for 860. When I update a game the speed is horrible or sometimes drops. I gotta change my dns settings to google or it won’t work. Please let me know what happens
- Nrichards711Jun 08, 2019Aspirant
I just performed the reset and set up wizard for the router and was succesful in getting it set up to the the internet. The main issue tho is during the setup wizard, the speed test came back with 488 Mbs down and 44 Mbs upload. So its nowhere close to the 905 Mbs down I was getting off the Netgear Switch.
firmware 2.3.2.40