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Forum Discussion
AlvinLC
Feb 18, 2021Aspirant
XR 500 disconnecting randomly
For the past two weeks now my XR500 route has been disconnecting randomly whether on a wireless or ethernet connection. I have allocated more than enough bandwidth for the xbox one ethernet, but still...
- Feb 19, 2021
That's interesting, sorry to hear that. Do you have any other of the features currently enabled? Could you try fully disabling QoS, Geo-filter, Adblocker and see if the drops stilll occur? I realise this is an unrealistic use case, I'm just curious as to whether any of these are affecting it.
Netduma-Fraser
Feb 18, 2021NetDuma Partner
Can you upgrade to this firmware and then do a factory reset please: https://www.dropbox.com/s/4mwe5sx81gsc129/XR500-V2.3.2.114-DumaOS3.0.203.img?dl=0 it has potential fixes for DHCP disconnections.
AlvinLC
Feb 18, 2021Aspirant
Sure, I'm downloading it currently. Same thing as other fw updates, After updating and doing a hard reset, start from scratch and don't use a backup image?
- Netduma-FraserFeb 19, 2021NetDuma PartnerYes please!
- AlvinLCFeb 19, 2021AspirantHi, I've uploaded and tried it out and it seems to be having the same issues. Router was rock solid at first, and now it seems as though a router/modem combo is more reliable.
I've now disabled IPV6 (which i shouldn't have to), and tried extending UPNP lease times to 999 minutes from the previous 20 minute setting. Is there something I'm missing here, it seems as though everyone has almost identical problems as I am having. It also says I'm in Canada, not sure why it thinks that.
Please help figure out a solution for me, j would gate to return this when all I have heard is good things previously.- Netduma-LiamFeb 19, 2021NetDuma Partner
That's interesting, sorry to hear that. Do you have any other of the features currently enabled? Could you try fully disabling QoS, Geo-filter, Adblocker and see if the drops stilll occur? I realise this is an unrealistic use case, I'm just curious as to whether any of these are affecting it.