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xr 500 nighthawk unusable with 2 consoles?
Hello all, I'm using the last of my sanity to call for any help you can provide.
I bought this router 2 days ago to connect to my virgin super hub 2ac in modem mode to hopefully fix an issue it...
What is the Mfr and model# of the IP modem the NG router is connected too?
What is the Mfr and model# of the ethernet switch if one is in the configuration.
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the XR router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the router gets from the modem. Then you can use the Orbi router in Router mode.
Also if you have two game consoles online at the same time, you need to set NAT Filter to OPEN. This will get you OPEN NAT across both consoles. You need only uPnP enabled as well on the router. Use not Port Fowarding configurations.
It sounds like the issue is either on the modem or with your Switch if you had it before the Xr500 as well.
It's likely to be a NAT issue. First of all, make sure you have put your Superhub into modem mode. You can do this in its admin panel.
Then make sure you have UPNP enabled on your XR500 (it's in the >Settings >Advanced section).
If that's still not working, I would recommend switching the ethernet cable that goes into the back of your switch. It's possible that it's faulty.
If you're connecting Wirelessly, then try changing the 2.4GHz channel on your XR500 to a different one, in case the channel you are using is especially congested. You can do this in >Settings >Wireless Setup
Good luck!