NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
codemansanchez
Dec 04, 2019Aspirant
Xr 500
Xr500 keeps dropping Internet all lan devices just DC and wifi wi display it's up but eventually it won't be I'm thinking it's my modem possibly no specs for it because I'm not home but it's through c...
Netduma-Fraser
Dec 04, 2019NetDuma Partner
It would be helpful to see the logs from the charter modem to see if the modem shows any disconnections. Also on the XR router do you see any entries in the log file around the time this happens? How do you normally resolve it when it disconnects? - Does it reconnect on its own or do you need to reboot?
codemansanchez
Dec 04, 2019Aspirant
I'ma try and get all that info and I just wait and it all comes back up but sorry was trying to start the thread for later because I'm becoming so upset while gaming