NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
blind33
Apr 24, 2020Guide
XR 500
I have an XR 500 router and my internet cuts out every 4 hours. I have contacted my internet provider and they have not had any drops in internet shown on the modem. The firmware is up to date and I ...
Netduma-Fraser
Apr 25, 2020NetDuma Partner
Could you take a look in Settings > Monitoring > Connection status please. When does it say you obtained the DHCP lease and when does it say it will expire?
- blind33Apr 25, 2020Guide
It says obtained 8 hrs, and expires 7 hours 57 minutes.
- blind33Apr 25, 2020Guide
I am also looking at the log and it says [DoS Attack: TCP/UDP Chargen] from an IP address that is out of my state, port 53, and it happened at the time my internet cut out this morning.
- Netduma-FraserApr 25, 2020NetDuma PartnerOkay that should be fine but just incase in Settings > Internet Setup switch from Dynamic to Static. Also give some reserved IPs in LAN Settings to the devices you immediately notice the issue on - just give them the same IP they already have and see if it continues after that. Those entries in the logs are just connections you come in contact with, it's not actually an attack so unlikely to be the cause.