XR1000 + CM1000 Increased Ping in COD

Had an experienced and pretty knowledgeable tech for a change. He said that the physical lines were in great shape w/ no splitters. There were some correctables that he managed to clean up but he said that the criticals came from a node issue that didn’t immediately trigger their warning signal to auto-dispatch a tech on their end. He says the issue has now been identified and turnaround is typically a few days but may require a few weeks depending on scheduling. Thanks! I was ready to send this thing back because the XR450 was working completely fine. I only upgraded because I wanted to increase my speeds and needed a router that could handle it. The logical move was the XR1000. It gave me issues straight out of the box, mostly with the geofilter that’s still not working, but my actual in-game latency hasn’t been high in MW3 so we seem to be on an upward trajectory.