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Forum Discussion
XR1000 2.4 Stops working
I bought an XR1000 a couple of years ago and haven't had any issues until recently. For about the last two months, the 2.4 band will stop working and nothing can connect to it. Rebooting the router...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
How is the wifi settings configured?
What do you have connected to the 2.4Ghz radio?
Any Wifi Neighbors near by? If so, how many?
polscifreak wrote:
I bought an XR1000 a couple of years ago and haven't had any issues until recently.
For about the last two months, the 2.4 band will stop working and nothing can connect to it. Rebooting the router fixes it.
I've tried several firmware versions and have the same result.
Any ideas?
For my modem, I'm using a Netgear CM1000v2.
WIFI Settings:
2.4 GHz
Enable AX
Enable SSID Broadcast
Enable 20/40 MHz Coexistence
Auto Channel
Mode: up to 600 Mbps
Transmit Power: 100%
WPA-Personal [TKIP] + WPA2-Personal [AES]
5 GHz
Channel:36
Mode: up to 4800 mbps
Transmit Power: 100%
WPA-Personal [TKIP] + WPA2-Personal [AES]
I don't seem to be having any issues with the 5 GHz band.
On the 2.4, I mainly have my smart home devices connected. Everything else I try to get on the 5. When the issue occurs, even my phone will not connect to the 2.4, but can connect to the 5.
In range, I only see two other wifi networks.
What happens if you disable AX mode on 2.4Ghz?
How many devices do you have on the 2.4Ghz network?
Do you need TPIK enabled on 2.4ghz?
Try channel 1 or 11 on 2.4Ghz
- When it next occurs could you connect to the interface via ethernet or 5GHz, download the log from the System Information page and post it here please?
Sorry it took so long. It is currently happening. I haven't rebooted yet. My 2.4 is down. 5 works as well as wired.
Log is attached as pdf, as it well exceeds the limit.
How far is the XR away from other devices that also use the 2.4 GHz band? For example, do you have a bridge or anything for your IoT devices near the XR? Is it nearby a Microwave or any other similar appliances for example?
