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Forum Discussion
GigaHeart
Oct 15, 2021Aspirant
XR1000 Can't Download Or Update Apps Through Google Play Store
Nighthawk XR1000 Pro Gaming router. Firmware: 1.0.0.58_1.0.44 I have been having this issue for the past 3 weeks. I have been to many websites regarding how to troubleshoot this issue. None of ...
GigaHeart
Oct 15, 2021Aspirant
Thanks for your suggestions.
I had no devices added to the Geo-Filter. I just tried adding my phone to it to see if it did anything, and nothing changed.
The Disable Port Scan and DoS Protection was already checked off in the WAN Setup menu.
The Congestion Control setting is set to Never in the QoS menu.
And I just tried changing NAT Filtering from Secured to Open like you suggested and it doesn't seem to have done anything.
Netduma-Fraser
Oct 15, 2021NetDuma Partner
For QoS you need to disable it fully, not just set it to Never so open the menu and tick Disable QoS
- GigaHeartOct 15, 2021Aspirant
Got it. Took me a minute to find the option, but I disabled it. Doesn't seem to have fixed anything.
- Netduma-FraserOct 15, 2021NetDuma PartnerInteresting, does it give any sort of error when it fails to download the app? Go to the System Information page and look at the log, try the download and look to see if a log entry appears at the moment it fails please
- GigaHeartOct 16, 2021Aspirant
On my phone it says
"
Can't update insert_app_name_here
Try again, and if it still doesn't work, see common ways to fix the problem
"
I've tried all of those ways and more.
No log entries appear when the error pops up. There were some "[Admin login] from source" logs beforehand, but that doesn't seem relevant.
One log that seems to pop up occasionally is "[WLAN access rejected: incorrect security] from MAC", but it happens infrequently and doesn't coincide with when the downloads fail. Also, the MAC address that comes up with that log doesn't match any devices in the Device Manager window in DumaOS.