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Forum Discussion
XR1000 Can't Download Or Update Apps Through Google Play Store
Nighthawk XR1000 Pro Gaming router. Firmware: 1.0.0.58_1.0.44 I have been having this issue for the past 3 weeks. I have been to many websites regarding how to troubleshoot this issue. None of ...
Interesting, does it give any sort of error when it fails to download the app? Go to the System Information page and look at the log, try the download and look to see if a log entry appears at the moment it fails please
On my phone it says
"
Can't update insert_app_name_here
Try again, and if it still doesn't work, see common ways to fix the problem
"
I've tried all of those ways and more.
No log entries appear when the error pops up. There were some "[Admin login] from source" logs beforehand, but that doesn't seem relevant.
One log that seems to pop up occasionally is "[WLAN access rejected: incorrect security] from MAC", but it happens infrequently and doesn't coincide with when the downloads fail. Also, the MAC address that comes up with that log doesn't match any devices in the Device Manager window in DumaOS.
- Not sure if you have tried this but go to the playstore app settings then data usage and ensure enable wifi is on
Yes, I have done that already. The apps either get stuck in Pending, or they download up to 90-99% and then stop. It seems to be a common issue people run into. It just doesn't make sense that it's consistent across different phones using this WiFi, and that it works fine on other WiFi connections and over data which makes me think the router is somehow to blame.
- So you have tested it with other routers as well then and it's not an issue? Put one of the devices you'll test with in the DMZ as a test and see if that works please