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Forum Discussion
XR1000 Connection issues-Again....
Hey guys...Well I am back again with the same issue I had about a month ago unfortunately.
My previous thread on this issue (link below ->XR1000 Connection issues-Please help!) should be here in this forum for reference but the solution provided there obviously didn't last long.
Everything worked fine after the solution posted until out of the blue on Friday morning I noticed that my phone was receiving the dreaded "cannot obtain IP address" message again. Whenever I checked my internet for my smart devices, TV, bulbs, cameras, etc. They also were not connected and could not connect to the internet. I tried rebooting my entire system and nothing was working again just like before. It wasn't until I completely reset the router back to factory settings again and started all over with the factory SSID provided and things will work fine but then my IoT cannot connect to that SSID so whenever I change it back to the one that I have been using for the last 2 years it instantly knocks out the internet and none of my devices can connect to the router. If I leave the factory SSID in place everything works fine but once I change the SSID of the 2.4ghz band where all my devices are connected back to the one I created for them, 2 years ago it totally wipes out any connection to both 2.4ghz and 5ghz bands. I get the dreaded "cannot obtain IP address" across the board for anything that is connected via Wi-Fi.
I am stumped as to how a simple custom SSID and password that was created 2 years ago now becomes an issue with allowing my router to work properly. I have never heard of or seen anything like this with a router before. Is there a setting within the router that will block a SSID and password automatically on its own? If so why would it work fine for 2 years and then all of a sudden start having issues like this? Nothing has changed on my end. Router is up to date with current firmware version XR1000 1.0.0.64_1.0.49. I have not added anything NEW to my system or setup. I have not changed anything in my setup since a month ago yet this issue returned out of thin air.
Looking for advice and would like to know if there has ever been a situation where a router will (on it's own) totally stop allowing a custom SSID and password to be used?
24 Replies
- No there isn't any setting like that. The only thing I can think of is it could be the router update, do you remember upgrading the firmware around the time it occurred or if it auto upgraded or anything like that?
No I have no idea because it is set to auto update. It could have started after the router updated to the latest version but then I would think that everyone that has a XR1000 would be encountering this same issue and that doesn't seem to be the case. To be honest I have no idea what is causing it or why it is happening. It is the strangest thing I have ever seen concerning a router.
Here is what I did again just to test it out...
Since I NEVER use the Guest Wi-Fi, I decided to put that SSID and Password on the Guest network. The router updated the settings and rebooted. As SOON as it rebooted, the SAME issue occurred instantly.. None of the SSID's from the 2.4ghz or 5ghz channels would allow connection to any devices on the network. The only thing that I did different was add that previous SSID and password back to the system but on the GUEST side... Even though I was using the factory SSID's provided with the router (with changed/updated PWD's of course) the instant that I added the previous SSID back into the equation even under the "Guest network", it completely locked down my router from connection. I had to log back into the router via the app using my Data just to remove the SSID from the Guest network and change it back to the factory one in order to even get back online at all.
This whole experience has me scratching my head. I have no idea how one SSID and password that has worked without issue for 2 years is now no longer being accepted or working anymore and causing a complete lockdown of my router. This is a big deal because this is the SSID on the 2.4ghz side of things that all of my smart home devices are connected to and it is important that this work so that they work because I do not want to have to redo every single smart home component with a new SSID and password. That would require climbing ladders and a lot of trouble. I have ordered a new router and we will see where that goes. I am very disappointed and frustrated to say the least. I wish the answer was a clear and easy one..
- Would you mind providing a comparable SSID & Password that uses the same aspects as the details you're using please? That would allow us to try and reproduce the issue.
E.g. If your SSID is TaUruS2023=2.4G then give us FrAseR2023=2.4G
