NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR1000 Connection issues-Please help!
Okay I posted in another forum but it got no responses at all. I don't know what else I need to do. I have been having an issue with this router for week now. I keep getting "cannot obtain IP add...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Most ISPs use DHCP for the WAN side so no FIXED IP configurations are not needed here from the ISP. Check with the ISP if you need to see if this is required by them.Your model Arris model will be telling as well.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
Good advice above. In regards to the WiFi issue, could you clarify please? So you have the default SSID e.g. Netgear 26 that all devices are connected to, then you change the SSID e.g Taurus WiFi then they don't get an IP? Did you re-connect the devices to the new WiFi? Even though it may be the same name as what was used years ago, the information may have changed such as the security method so you would need to connect them again.
On the 2.4ghz band if I change that from the factory name & password SSID to the one that I have been using for the past 1yr 9 months then yes whenever the devices come online to connect to that 2.4ghz SSID it knock everything offline and I get the cannot obtain IP address issue across the board for both Wi-Fi 2.4ghz and 5ghz bands..
Yes the one day I was able to get everything back up and going again I did have to update every 2.4ghz controlled device (Bulbs, Plugs, Cameras etc..) to the SSID all over again and it was an utter pain to do that. It took me almost all day to get it done and that is using the same SSID that they are tethered to for the past 1yr 9months..
After changing from the factory one back to the one I had been using. I hope that this makes sense..
- Could you provide the SSID name you're using or if you're not comfortable with that, is it just alphanumeric or are you using symbols in the name as well? If you are using symbols, what symbols are you using?
It is one capital letter at the beginning and the rest are all lowercase with a single number at the end like so for example..
Captainkangaroo2
No symbols in either SSID's or passwords..
I did reply back to Furrye38 but it wouldn't let me post it saying I was flooding the system or something like that. I will try to post my answers to his questions "Again" as well.
- How many characters is the password - is it quite long or similar to the default? Are you using Smart Connect or do you have that disabled? Could you please disable OFDMA for 2.4GHz apply, then change the SSID and see if it still causes the issue?