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Taurus2313's avatar
Taurus2313
Guide
Nov 29, 2022
Solved

XR1000 Connection issues-Please help!

Okay I posted in another forum but it got no responses at all. I don't know what else I need to do. I have been having an issue with this router for week now.   I keep getting "cannot obtain IP add...
  • FURRYe38's avatar
    FURRYe38
    Nov 29, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 


    Most ISPs use DHCP for the WAN side so no FIXED IP configurations are not needed here from the ISP. Check with the ISP if you need to see if this is required by them. 

     

    Your model Arris model will be telling as well. 

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.

     

Taurus2313's avatar
Taurus2313
Guide
Dec 01, 2022

FURRYe38 

I am so sorry. I did try to reply to your post like 3 times and it would say that it posted but it never did. Going to try to answer your questions again..

 

Firmware version is latest one 1.0.0.64  -Whenever doing a factory reset upon completion of the registration it would automatically check the router for the current firmware version and update it if needed so I was running the current updated one.

 

Stand alone modem is an AARIS SB8200 and I have been using Cat7 cables ever since I had this setup in 2/2021.

In short I had done everything that you had suggested already with the exception of changing the DHCP IP address pool range. Once I was finally able after many more attempts to get the router registered and going I did go into the settings and change the numbers to the ones that you suggested and so far it has not dropped off.