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Forum Discussion
DK350Z
Jun 15, 2021Star
XR1000 DumaOS not loaded yet!
Hi, Firstly sorry if this has been answered before, however I have searched this forum and have not found a 'stable' solution. I purchased a XR1000 a while ago and appeared to set it up without p...
iTzPookie
Jun 25, 2022Tutor
I also have the exact same problem with my router. it doesn't have anything to do with the modem(mine is the matching netgear pro gaming modem that matches the router in performance), it isn't even close to a modem problem. it is 100% the routers DumaOS system not working. it has done this for months off and on. with one error loading message to the next. except this time it actually has a message telling you its not loading, before it just didn't load and then refused to even pop up the admin login window anymore.
i have tried everything, from factory resetting, to contacting internet support (everythings fine on our end) is all i ever get told. it is a router issue that needs addressed
Netduma-Fraser
Jun 25, 2022NetDuma Partner
The router is a standalone device so nothing else would be affecting whether it can load correctly or not, go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.
- iTzPookieJun 25, 2022Tutor
sorry, i replied in the wrong chat.
i don't know what you're talking about when you mention system information page and rapp panel. i can not access the router at all.. so I'm confussed.
- Netduma-FraserJun 25, 2022NetDuma PartnerReboot, wait 2 minutes then access, it should work at least initially, then the System Information page will be on the left side in the menu, the Rapp panel is on the right side once you're on that page
- iTzPookieJun 25, 2022Tutor
Alright, i changed the rapp to 5. im finally able to access the DumaOS. hopefully that doesnt happen again.. thank you for your help fraser