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Forum Discussion
XR1000 fire stick 4k issues
Hello, I have contacted Amazon about my Fire Stick 4k connecting to my router's 2.4Ghz and 5Ghz wifi. But loses internet connection. So I had received an exchange thinking maybe it was defective, nop...
Make sure you connect it to the 5ghz. 2.4ghz is a slow network and sensitive to interference.
Are you using any special characters in the ssid/password? Try removing them if so as I've seen several IoT devices with issues on those.
Are you using dfs channels for the 5ghz? if so, try using the upper or lower 5ghz channels and not the dfs ones.
not sure what you mean by dfs channels, if you could elaborate and inform that would be great. thank you so much for your response.
Are you using Smart Connect for WiFi? Some devices have trouble with the switching between 2.4/5GHz so best to disable that and connect it to one or the other.
