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Forum Discussion
XR1000 haserl CGI Error
Hello! I have an XR1000 that throws the following message when I try to log in to the admin page after rebooting the router. haserl CGI Error Failed to readline from 'config get DumaOS_Theme_V...
OK thanks for letting us know, give us a shout if you need any further assistance.
Will do!
Thank you
- Has anyone noticed the DNS flaws in the XR1000 series? If the router reboots, it will not keep each device hostname that you set and save, instead it renames the devices jibberish!
Yup. The whole XR line is plagued with issues.
- patrickbedgood is this happening if you reboot the router from the interface?
I just received ths new router 2 days ago, gues what error message I received this morning when trying to login to the router?
haserl CGI Error
Failed to readline from 'config get DumaOS_Theme_Version'
I have a feeling I need to try and return router to best buy and go back to my AX3000 series, just a dissapointment!
- Had you updated or changed any settings specifically yesterday? If you reboot the router does that resolve the error.
- No changes at all, just wanted to login via web this morning to take a look at some connected devices and could not login due to that error, cleared cache in all web browsers and same error. So, I rebooted router from the mobile app because it was still working and upon reboot, the router reset its config back to factory defaults again. I’ve been through this process so many times already so I’ve just removed the router and installed my AX3000 NightHawk back. I’m returning this router for refund, appreciate all the help along the way but another user on the community mentioned he had same issue and ended up returning 3 devices to Netgear.
- How can I return for refund back to Best Buy since I have new serial number?
- Sorry to hear that, you would need to consult with Best Buys return policy regarding that
I called NetGear and they only allow exchange of router. I will try Best Buy, their original return policy was 15 days but now that I have this new serial number, I've only had this new router since Tuesday 6/8/21. Maybe Best Buy will honor or allow me to exhange for another router model. Thanks again
I had this same issue a month ago with myu XR500 which i had without issues for about 1 and a half years then i started getting very very bad connection, after doing the factory reset i would set my admin/password and try to log in immediately after to configure it and the:
Failed to readline from 'config get DumaOS_Theme_Version'
error would come up, so I upgraded to the XR1000, it has been about a month and a half, i am getting 2.4ghz speed of 0.8mbps and 5ghz speed of above 100mbps at the second floor of my house, so i came downstairs and tested again with only slightly better results (i have 1gbps internet speed). When i tried to adjust the settings I got the same error:
Failed to readline from 'config get DumaOS_Theme_Version'
I think this duma thing is just bad, im going to return the router and get a Linksys or the ROG. Absolutely disappointed, what a waste of $350, luckily i am within the return period. I'll never use a netgear product again.
Sorry to hear of your experience and feelings towards the XR1000 - did you try fully disabling QoS from the three-line menu in Congestion Control and re-test the speeds? If you'd like to troubleshoot this issue please let us know and we'd be happy to help.
Apologies, that was in response to jhdez.
What did Best Buy say in regards to your return?
- They are allowing me to return for store credit.
so, I was working on moving my game room upstairs and I unplugged power to the router. When I plugged it back in the networks name changed to Netgear and Netgear-5G, some weird stuff man. So i had to do a factory reset. looks like it is not letting me log in to DUMA OS/Configuration page. Im gonna keep it for now, one more chance, but man are these gaming routers finicky as hell.
- jhdez317 it sounds like the sudden loss of power caused a partial reset, best way to counteract this is setup everything, then reboot the router from the interface. This will act as a hard save in the case that you need to unplug the router. The default admin / password interface details aren't working?
- I ended up using the geek squad protection to return my nighthawk router and got a Linksys - Max-Stream AX6000 Mesh Wi-Fi 6 Router. It working great so far.
