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Forum Discussion
Jaxpotential
Aug 24, 2022Guide
XR1000 Internet Disconnects every 20-30mins
Hello , I just purchased and installed this router and the internet drops every 20-30mins. I have done upgrades to the latest 1.0.064 and downgrades to 44 while doing factory resets after each. I h...
plemans
Aug 24, 2022Guru - Experienced User
You have the arris tm1602?
what speeds do you pay for?
do all devices drop the connection or just wireless?
When it drops, what does it actually say? do devices say "connected, no internet", do they loose the wifi connection? Does the wifi stop broadcasting? What actually happens?
- JaxpotentialAug 24, 2022GuideI have that arris model supplied by optimum my cable provider.
200d 30u
all devices disconnect because the router is dropping connection on the wan port. the internet connection is dropping
connected no internet, wi-fi does not stop advertising
what actual happens is the router wan shows disconnected state- FURRYe38Aug 24, 2022Guru - Experienced User
What CAT# lan cable do you have between the modem and router? CAT6 is recommended.
Be sure your ISP services up to the modem is good.
- JaxpotentialAug 24, 2022Guide
I have a newer cat8 cable connected, although the unit itself comes with a cat5e cable. Services up to the modem are good, i just replaced the modem the same day and direct connected an xbox to it for 3hours of play without interruption.
- plemansAug 24, 2022Guru - Experienced User
Just never been impressed with that arris modem.
Not saying its the issue. Just saying I've seen a lot of posts with that specific model.
Its a pretty base model modem
- FURRYe38Aug 24, 2022Guru - Experienced User
Same thought. Not there best and wasn't the greatest to begin with.
You might consider upgrading to something different. Check with the ISP to see what they support.