XR1000 Packet Loss while gaming

Here are a few sites, Fox 8 being a local news station. Played for about an hour and a half, 2 hours. This is with Modem direct. Would you like me to do same test with router?

Here is Fox and Twitter with the router plugged in, Ethernet connection. I have notcied the lag spikes are actually not as bad with this trial firmware however, I do occasionally hit a bad section still and I will lose all connection and it reconnects itself eventually which is where I experience server disconnects because I "time out". 

Twitter router ethernet

The most recent 2 red lines you see caused me to disconnect from discord and freeze in Call of duty but reconnected in like...5 ish seconds.

Sorry for all the photos. I'm just showiong as much data as possible. Here, I lost all internet connection and got kicked from lobby.

so...remember when I was concerned about the DoS attacks? Well, I decided to disable port scan and dos protection and thankfully, its not bugged in this trial firmware. So far, 0 red lines, 0 interuptions with internet. I could be speaking too soon. If this does prevent the internet dropping and PL issues, do you think its because the router is being flooded with logs and causing issues?

The connection drops way extremely less frequent now. I do get a connection drop at least once every hour which is way more managable. I looked at the router logs and it does say internet connected at xx:xx:xx and the time sync with NTP server when it does drop but thats only happend 2x in 2 hours. You thinking its just a firmware issue?

Okay I will do that for you. I want to take the time to thank you very much for you support and dedication. Without you, none of this would be possible. I know sometimes, these things can be stressful and I know it's hard to help people over the internet when your not in control of others networks to see for yourself. I have a hard time trying to help my friends out over internet things because I have to have my hands on it. I try to give you as much info and detail that I can to make your job easier. Thanks again and I look forward to working with you again in the future, maybe with less issues. Netgear senior tech has my phone number and they will be giving me a call sometime soon. I will let them know of my experience with current UPnP and the need to disable port scan and dos protection just to get a more stable connection. I'll also explain trial 10054 does in fact fix UPnP issues. I'll post those logs when I can for you!

[Time synchronized with NTP server] Thursday, Jul 01,2021 00:34:48 [Internet connected] IP address: 104.231.97.103, Thursday, Jul 01,2021 00:34:48

Here is the log I just received and also I added a photo from pingplotter and you can see the red lines. It was at this time that we got connection interrupted and my WAN time had reset on the router status page.

Nothing yet. I let ping plotter run all night and my WAN has only been on for 11 minutes as I type this. Someting is causing my WAN to disconnect and reset everything and when it does that, thats when we get interrupted during everything we do just stops for a good 5 to 10 seconds. I'm not sure what to do at this point but go back to my other router and let this one sit. The dos protection being disabled did slow down the WAN reset but something else is triggering it.

I will add a file too. The darker red lines is when WAN resets. The thin red lines, we dont actually feel or experience an issue. 

System Up Time 1 days 05:34:05

Okay, I tried that and I'm still having WAN disconnect and reset. My R8000 router doesnt have the DoS attacks like this one does and I also don't lose the WAN connection. It's gotta be a firmware issue or hardware issue. Actually, I had to go back to the last firmware on my R8000 opposed to the current one because my internet speeds were not even hitting 100 out of 400. After going back to previous version, speeds were above normal. This seems to be a Netgear pattern with their firmwares. One breaks another and so on. Hopefully netgear can fix this soon and once its stable, if ever, i wont be downloading new firmwares cause whew, this is tiring and i dont need things to keep breaking haha.

Update: Can confirm this was faulty hardware. I went to bestbuy and bought the same router. no issues with the new one. Sadly im 300 dollars in the hole beacuse netgear support takes FOREVER to help out.

After 14 hours, the WAN reset and now its resetting every 6 to 12 hours and this causes internet disconnects. I am going to return this router and buy an R2 from your website. Done with Netgear. I submitted a support ticket on July 2nd and I was told I was priority. I have not received a phone call or email since. Netgear is dropping the ball and none of this is Netduma's fault. 

Sorry to hear this, thanks for your patience throughout troubleshooting nonetheless. We'll continue to work with NG on this issue, thanks for sticking with DumaOS!